What is DexCare?
Developed in the cloud by Providence Health, dexcare 50m series marchschubertgeekwire is a hulking data-driven intelligence engine that intelligently orchestrates digital demand and corresponding health system capacity to produce a high impact experience. Its best known application is to power its flagship telemedicine product, Dexcare Telehealth, but it’s also been used to augment existing patient-centered medical homes and stand-alone facilities in a variety of settings. The company has been a whirlwind of activity, closing two oversubscribed funding rounds in less than a year. The most recent round was a $50 million Series B led by Transformation Capital with participation from its existing partners, Kaiser Permanente, Providence Ventures, Mass General Brigham, Define and Frist Cressey.
How is DexCare Different?
DexCare is a data-driven intelligence company focused on creating exceptional healthcare access experiences. Its core offering is a Platform-as-a-Service (PaaS) that intelligently orchestrates digital demand and health system capacity across all lines of care.
Designed to attract and cater to high-value consumers, the DexCare platform routes consumers to the best care options while leveraging existing EMR, caregiver and brand investments. The data-driven intelligence engine allocates, flexes and optimizes resources to best meet both consumer demand and health system business goals, expanding the reach of health system service lines into a new, digital and on-demand consumer arena.
Incubated at Providence, one of the nation’s largest and most innovative health systems, DexCare has enabled its service lines to attract 30% more new patients, capture 5x downstream revenue and generate $22 per patient encounter in costs savings. It is the third digital technology incubated by Providence’s Digital Innovation Group, following Xealth and Circle.
What are the Benefits of DexCare?
DexCare, a Seattle health-tech startup that manages patient care, raised $20 million in oversubscribed funding on March 23. The company is the latest spinout of Providence’s Digital Innovation Group, which develops tech tools to help healthcare systems respond to patient needs.
Founded in 2016, the Seattle-based company provides an intelligent platform that manages patient acquisition, navigation and capacity optimization across all lines of care. Its data-driven intelligence engine allocates, flexes and optimizes resources to best meet consumer demand and health system business goals.
The company’s capabilities are accessible via web and mobile applications, as well as APIs and SDKs for integration with EMRs and other systems. Using these tools, healthcare organizations can compose the perfect digital experience for their patients to discover care resources, determine insurance eligibility, and book appointments with preferred providers.
The platform also offers a telehealth service that allows consumers to schedule and join a video or voice session with a provider when in-person visits aren’t an option, including during pandemic tailwinds. Its scalable, data-driven solutions enable health systems to build and maintain high-value care modalities while leveraging existing EMR, caregiver and brand investments.
What are the Challenges of DexCare?
The biggest challenge for DexCare, which was spun out of Providence Health last March, is making its digital operating system scale. The platform manages healthcare systems’ capacity and demand in a way that is both aligned with their resources and matched to consumer needs.
DexCare’s data-driven intelligence engine allocates, flexes and optimizes resources to meet both consumer demand and health system business goals. It attracts and caters to high-value, commercially insured consumers by providing a fully digitized, unified experience that routes them to their best, most relevant care options while amplifying health systems’ existing EMR, caregiver and brand investments.
The platform also attracts patients who are net new to the health system and provides them with an easy and seamless patient journey. As a result, it helps the health system capture 8x downstream revenue and generates over 20% cost savings per low-acuity visit. It has also been found to drive a higher net promotor satisfaction rate than health systems without it.
